Frequently Asked Questions
We’ve put together a simple, human set of FAQs covering cloud, cybersecurity, hardware, modern workplace, licensing, and more.
Much more secure than a dusty server under someone’s desk. Cloud providers invest billions in security… we help configure it so you actually benefit from it.
When done properly - yes. When done badly - absolutely not. We make sure it’s the former.
Only in the sense that things start working better. We plan migrations so they’re smooth, staged, and typically invisible to your users.
Hybrid = mixing your on-premises systems with the cloud.
Multi-cloud = using multiple cloud providers because sometimes one isn’t enough.
Think of it like having Netflix and Disney+, because life demands both.
You can wing it… but the cloud has a habit of charging you for that.
A cloud strategy doesn’t mean a 40-page document. It means answering a few practical questions:what should move, what should stay, how do we keep it secure, and how do we keep costs under control?
We’ll help you do it sensibly, no buzzwords, no drama, and no surprise invoices.
Not compared to the cost of a breach. Or the cost of explaining one to your board.
With us and CyberSmart: days. Without us: possibly forever.
Cyber Essentials is the UK’s baseline security standard. If you work with public sector, education, or healthcare - you have to have it. For everyone else, it’s just a very smart idea.
That was true in 2008. Today you need layered protection - EDR, email security, backup, MFA, policies, the works. Antivirus alone is like locking the front door but leaving the windows open.
Unfortunately, yes. Small and mid-sized businesses are common targets, not because you’re doing anything wrong, but because attackers assume you’ll have fewer defences than bigger organisations.
The good news: you don’t need enterprise-level complexity to be secure. A few smart improvements (MFA, backups, patching, staff training) massively reduce risk.
That’s fine. We are. We’ll keep things simple, human, and jargon-free.
Absolutely. Device management, conditional access, compliance policies - the stuff that quietly keeps your business safe while your team enjoys working in PJs.
Not yet. But it will reduce your inbox from 500 unread emails to… about 460.
Not necessarily. It depends how things are configured. Think of it like owning a gym membership - it only works if you actually use it properly.
A modern workplace is the tools and setup that let your team work securely from anywhere, without it feeling like a daily IT obstacle course.
It usually includes Microsoft 365 (Teams, SharePoint, OneDrive), device management, secure access, and policies that protect company data, whether someone’s in the office, at home, or on a train with questionable Wi-Fi.
Both. Whatever suits your financial rhythm.
Absolutely. Consider us your license bodyguards.
We monitor everything, give you plenty of notice, and make recommendations before anything renews - no surprise invoices.
Very likely. Most businesses are. We’ll review your usage, remove duplicates, and optimise what you actually need.
Because licensing is designed for vendors first and humans second. Different editions, bundles, add-ons, user vs device licensing… it’s a lot.
Our job is to make it simple: we’ll map your actual needs to the right licences, stop you overpaying, and make renewals predictable, no surprise bills, no last-minute panic.
Usually, yes. We can arrange demos and trial units for many devices, especially business laptops, docks, screens and networking kit.
If a full trial isn’t possible, we’ll still make sure you’re not buying blind: we’ll recommend models we’ve deployed, validate compatibility, and help you pick the right spec (not the “most expensive just in case” spec).
Yes. We’ll handle vendor warranty claims, DOA replacements, and swaps so you don’t have to waste hours on hold.
Absolutely. From small teams to multi-site rollouts. We deliver, configure, deploy, recycle, and support.
Yes - imaging, Intune enrolment, asset tagging, security policies, accessories… the whole package.
We work with major distributors, so lead times are usually quick. For common devices (Dell, HP), we can typically get them next-day.
We specialise in taking the stress out of business IT.
Think: cloud and hybrid cloud, cybersecurity, modern workplace (Microsoft 365), infrastructure, and software licensing.
Basically, if it plugs in, logs in, connects to Wi-Fi, or keeps you awake at 2am — we’re the people you call.
Not at all. We offer flexible engagement: one-off, project-based, or ongoing strategic partnership.
Of course. We can guide, augment, or lead - whatever delivers the best outcome.
Yes - support keeps things running, consultancy makes things better. They’re complementary.
We help you make smart decisions. Whether you’re scaling, modernising, securing, or solving problems, we guide you with experience, not guesswork.
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